RETURNS & REFUNDS

Please note that all purchases are final. However, we understand special cases may occur & we are honored to promptly correct your situation.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@dekoi.net. Please note that returns will need to be sent to the following address: Dekoi, PO Box 252, Cottonwood, AL 36320
If your return is accepted, return shipping cost is responsible by the customer, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@dekoi.net. 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged and incorrectly sized garments (clothing produced from a manufacturer) are the only acceptable refundable purchases. 

EXCEPTIONS / NON - RETURNABLE ITEMS

Certain types of items cannot be returned, like our one of a kind (1of1), made to measure, and tailored garments. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges are limited and are only accepted if there is available stock.

INCORRECT ADDRESS

If a package is returned due to the customer providing the wrong shipping address, they will be responsible for providing the shipping cost to reship their package.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@dekoi.net.